"Turnkey" is service-industry term, the meaning of which often gets obscured. Basically, it means that the vendor that takes your order is the same one that performs the job, guarantees your satisfaction and provides follow-up service.
This may seem like a sound business practice but, unfortunately, it can be a rarity in the stone countertop industry.
Typically, the process begins with a designer, who listens to the customer's likes and dislikes, and then makes a recommendation. The designer refers the customer to a stone dealer. Then a fabrication shop becomes involved and possibly a separate installation company.
In other words, this can be a long and complicated process. In fact, it's not uncommon for the customer to deal with four or five vendors.
This illustrates the value of Hart Stoneworks' direct, one-on-one turnkey approach. We have the experience. We have the selection. We have the inventory. We have the templaters and the installers. We have everything to take your home improvement project from start to finish.
Our ongoing, high-volume soapstone experience offers you another benefit: cost savings. If your project requires two and one-quarter slabs of soapstone, should you be forced to pay for three? The dealer who only dabbles in soapstone thinks so, because he has no idea when his next soapstone order will occur. At Hart Stoneworks, however, we know that the extra material won't remain in inventory for long. So you pay by the square foot--not by the slab.
What's more, our turnkey service means that you wait days-not weeks--for your installation. Our average time from template to install is five to seven days. If a sink is included, seven to ten days. That's the shortest wait in the region, and we guarantee it.
In the end, it's about accountability. Our name is on every part of the process. And if something ever goes wrong, you know whom to call. It's one way that Hart Stoneworks takes the headache out of home improvement.
